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H. LORENA SERGENT

Lorena resides in Sparta, NJ with her husband of 15 years, their two children, and their two fur babies.

After almost 20 years in the insurance & employee benefits industry, Lorena decided to spend some time consulting with a non-profit organization – the time spent with the non-profit was rewarding in so many ways. One of the biggest rewards was the opportunity for Lorena to realize that both non-profit and businesses needed short-term help when it came to projects she loved to do.

Helping Businesses Become More Efficient

She worked with many of her clients and employers in helping them design new CRM systems, such as Salesforce, as well various other technology-based projects. A “techie” at heart she found a love for automated workflows using the technology available with these new systems and was always very involved in the overall new business process designs.

Her experience in business development, account management and strategic project management combined with her love of technology is what allows her to focus on her client’s needs in a way they may not have seen possible.

Our process, defined.

Our process is about you, our client. From our initial assessment and planning to your implementation and ongoing adjustments, we have your success in mind, every step of the way.

Our Services

Technology Project Management

If you are ready to invest in upgrades to your computers, internet services, website, software, etc. There is no need to become overwhelmed with trying to understand the various recommendations from the different vendors. Instead, we will work with you and your staff to bring you the top three RFP’s for the services you want and need. Then work with the chosen vendor to ensure the project is completed as planned.

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Business Workflow Design

Your business is growing and so is your staff, but do you have the right workflow for the different areas of your business?
Our team will take the time to see your BIG PICTURE and help you design the business processes that work with your team and your technology.

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Donor Management Software & Customer Relationship Systems

A broken relationship between your current systems and your donors/customers could lead to less revenue.
We will work with your staff to ensure that the system is updated OR work to design and implement a new platform that will meet the needs of your organization. We stay with you throughout the entire process: training staff and making changes as necessary. The biggest thing to remember is that these systems are only as good as the information that is entered.

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End User Training

Training plays a key role in the long-term success of any business. Effective end user and administrative training help achieve the highest levels of end user satisfaction and IT self-reliance. So whether your team needs a refresher course on your existing technology, new user training or perhaps you finally updated to the latest and greatest in technology, our experienced training staff at LW&H Business Solutions LLC will provide customized training to help your end users to adopt better and leverage all features and enhancements. We offer a series of instructor-led classroom and Web-based courses for users and administrators. The Web-based courses are simple to attend, requiring no travel, and take anywhere from 2 to 4 hours to complete.

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With a little bit of patience, technology can help you work smarter!

Here’s are some of our favorite apps. Contact us to find out how to integrate these apps with your systems!

EVERNOTE

Now you can take notes like a pro, draw pictures, record images and sound, SCAN YOUR BUSINESS CARDS RIGHT INTO YOUR PHONE and so much more!

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ACUITY SCHEDULING

One of the most efficient ways to book appointments for your business and offering integration with many CRM’s, Quickbooks, payment gateways and email marketing programs!

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Our Clients

Here are just a few of our wonderful clients that we’ve helped over the years.

Now Hiring: Project Assistant

This is an entry-level part-time position providing support to Project Manager in preparing client accounts for data migration.

Apply Now!

Now Booking Appointments

Book your free consultation, assessment, training or 1-1 in-person networking with LW&H Business Solutions now.

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37 Main Street, Suite 1087
Sparta, NJ 07871
Phone: (973) 594-6688
Email: contactus@lwandh.com

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